Cancellation Policy
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Introduction
Hotel Babesa is committed to transparent, fair, and consistent reservation practices. This policy sets out the terms governing all bookings, modifications, cancellations, and refunds — applicable to all room reservations made directly with Hotel Babesa or through authorised booking channels. This policy is issued in compliance with the Tourism Rules and Regulations 2024 of the Royal Government of Bhutan (Department of Tourism, Ministry of Industry, Commerce and Employment) and is aligned with the standards applicable to 4-Star classified properties in Bhutan.
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Reservation & Confirmation
A reservation is confirmed only upon receipt of the required advance deposit as communicated at the time of booking. Hotel Babesa reserves the right to hold a provisional booking for a period of 48 hours, after which the reservation may be released if no deposit is received. A written confirmation will be issued to the guest upon receipt of the advance deposit. This confirmation constitutes a binding agreement between the guest and Hotel Babesa, governed by the terms of this Policy.
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Cancellation Schedule
The following cancellation charges apply based on the number of days prior to the confirmed date of arrival:
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Notice Period
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Cancellation Charge
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Refund Entitlement
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Reservation Modifications & Date Changes
Guests may request modifications to confirmed reservations, including date changes, subject to room availability. Date changes are treated as follows:
- Date changes requested 30 or more days prior to the original arrival date will be accommodated without charge, subject to availability.
- In the event of a reduction in the number of rooms or room nights within an existing reservation, the cancelled portion will attract cancellation charges in accordance with this Policy.
5
Early Departure
In the event a guest departs before their confirmed checkout date, Hotel Babesa reserves the right to charge for the full duration of the originally confirmed stay. No refund will be made for unused room nights arising from an early departure unless the early departure is necessitated by a documented medical emergency or a force majeure event as defined in Section 7 below.
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No Show
A reservation for which no guest arrives on the confirmed date of arrival and for which Hotel Babesa has received no prior cancellation notice will be treated as a No Show. The full booking value will be charged and no refund will be made. Hotel Babesa will retain the reservation for a period of 24 hours from the confirmed check-in time before releasing the room for other guests.
7
Force Majeure & Government-Directed Restrictions
In the event of cancellation necessitated by a force majeure event including but not limited to international flight disruption, natural disaster, national emergency, or any travel restriction imposed by the Royal Government of Bhutan or any foreign government, the following terms shall apply in accordance with Section 42 of the Tourism Rules and Regulations 2024:
- The guest shall be offered the option to rebook on alternative dates without any additional charge, subject to availability.
- Where rebooking is not possible, a refund of 100% of the total booking value will be issued if the force majeure event occurs four or more days prior to the date of arrival.
- Where the force majeure event occurs within three days of the confirmed date of arrival, a refund of 80% of the total booking value will be issued.
8
Cancellation by Hotel Babesa
In the event Hotel Babesa is required to cancel a confirmed reservation for any reason attributable to the hotel, the guest is entitled to a 100% refund of all amounts paid. Hotel Babesa will notify the guest without delay and provide available alternative arrangements wherever possible.
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Refund Process
All applicable refunds will be processed within 7 working days of the confirmed cancellation. Refunds will be issued using the original payment method. Bank transfer charges and currency conversion costs, where applicable, shall be borne by the guest. Hotel Babesa shall bear all transfer charges where the cancellation is made by the hotel.
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How to Cancel or Modify a Reservation
All cancellation and modification requests must be submitted in writing to Hotel Babesa via one of the following channels:
- Email: reservations@hotelbabesa.com
- Telephone: +975 -02 -333425 / +975 – 16172489
- Front Desk: in person at Hotel Babesa, Babesa, Thimphu
The date on which the written cancellation or modification request is received by Hotel Babesa shall be the effective date for the purpose of calculating any applicable cancellation charges. Verbal cancellations will not be accepted.
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Applicable Taxes
All booking values are subject to applicable taxes as notified by the Royal Government of Bhutan, including Goods and Services Tax (GST) at the prevailing rate. GST applies to all tourism services with effect from 1 January 2026 in accordance with the relevant fiscal legislation of Bhutan. Cancellation charges are calculated on the total booking value inclusive of applicable taxes.